Greek Fiesta ("Greek Fiesta," "we," "us," or "our") respects your privacy. This Privacy Policy explains how information may be collected, used, disclosed, and protected when you visit our website, place an order, participate in our loyalty or promotional programs, contact one of our restaurants, use our AI-assisted telephone ordering service, or otherwise interact with Greek Fiesta.
1. Information We Collect
Depending on how you interact with Greek Fiesta, we may collect or receive information including:
- Your name
- Telephone number
- Email address
- Billing, pickup, or delivery information
- Order and purchase history
- Loyalty and rewards information
- Catering inquiry and order information
- Information you provide when contacting us
- Information provided when placing an order online or by telephone
- Information about your device, browser, IP address, and interactions with our website
- Information collected through cookies, pixels, analytics tools, and similar technologies
The specific information collected depends on the services you use.
2. Online Ordering and Toast
Greek Fiesta uses Toast to provide and process online ordering and related restaurant services.
When you place an online order, information such as your name, telephone number, email address, delivery or pickup information, payment information, order details, transaction history, and loyalty information may be collected and processed through Toast.
Payment-card information is generally processed by Toast and/or its payment-processing services rather than being directly stored by Greek Fiesta.
Information processed through Toast is also subject to Toast's applicable privacy practices and terms.
3. AI Phone Ordering and Call Recording
Greek Fiesta uses Loman AI to provide automated and artificial-intelligence-assisted telephone services. These services may include answering telephone calls, providing restaurant and menu information, responding to customer questions, and assisting customers with placing orders.
Calls handled through our AI telephone system are recorded and may be transcribed and processed using artificial intelligence.
Information collected or processed during these calls may include:
- Your telephone number
- Your name
- Your order and requested modifications
- Pickup or delivery information
- Information necessary to process or facilitate payment
- Questions, requests, and other information you provide during the conversation
- Call recordings and transcripts
Greek Fiesta may have access to recordings, transcripts, orders, and related call information through the Loman AI platform.
We and service providers acting on our behalf may use this information to process and fulfill orders, provide customer service, maintain records of customer interactions, resolve order problems, prevent fraud or misuse, troubleshoot and improve restaurant operations, and operate or improve our telephone-ordering services.
Call recordings, transcripts, and related information may be stored and processed by Loman AI and other service providers acting on our behalf. Retention periods may vary depending on operational, contractual, security, and legal requirements.
4. How We Use Information
We may use information we collect or receive to:
- Process and fulfill orders
- Process payments
- Provide pickup and delivery services
- Process catering orders and inquiries
- Communicate with you about an order
- Respond to questions, complaints, or customer-service requests
- Operate our loyalty and rewards programs
- Provide promotions and special offers
- Send marketing communications when permitted
- Operate and improve our website
- Analyze website and marketing performance
- Improve our menu, restaurant operations, ordering systems, and customer experience
- Detect and prevent fraud, misuse, or security incidents
- Maintain business and transaction records
- Comply with legal and regulatory obligations
5. Cookies, Analytics and Advertising Technologies
Our website may use cookies, pixels, web beacons, analytics tools, advertising technologies, and similar technologies.
These technologies may collect information such as:
- IP address
- Browser and device information
- Pages visited
- Links or advertisements clicked
- Referring websites
- Website interactions
- Approximate location derived from an IP address
- Advertising or device identifiers
We may use these technologies to operate our website, remember preferences, understand how customers use our website, measure advertising effectiveness, improve our marketing, and provide advertising that may be more relevant to customers.
We may use third-party analytics, advertising, and marketing services, including services provided by companies such as Google and Meta, now or in the future.
These third parties may collect or process information according to their own privacy practices.
Your browser and device may provide controls that allow you to block or limit certain cookies or tracking technologies. Disabling these technologies may affect some website functionality.
6. Loyalty and Rewards
If you join or participate in a Greek Fiesta loyalty or rewards program, we may collect and use information such as your name, telephone number, email address, purchases, points, rewards, and redemption history.
This information may be used to administer the program, provide rewards, personalize offers, and communicate with you about your account or eligible promotions.
Our loyalty program may be operated in whole or in part through Toast or another service provider.
7. Email, Text Messages and Marketing
If you provide your email address or telephone number and sign up or otherwise consent to receive promotional communications, Greek Fiesta may send information about promotions, special offers, loyalty rewards, new menu items, restaurant news, and similar marketing communications.
Where applicable, you can unsubscribe from promotional emails using the unsubscribe link provided in the message.
Text-message recipients may follow the opt-out instructions provided in applicable messages.
Consent to receive marketing communications is not required to purchase food or services from Greek Fiesta.
8. Catering
When you request or place a catering order, we may collect information necessary to communicate with you, prepare the order, arrange pickup or delivery, process payment, and provide catering services.
This may include your name, company or organization, telephone number, email address, event information, delivery address, order information, and payment-related information.
9. How We Disclose Information
We may disclose information to companies that provide services to or on behalf of Greek Fiesta, including providers of:
- Online ordering and point-of-sale services
- Payment processing
- AI and telephone-ordering technology
- Delivery services
- Loyalty and rewards programs
- Website hosting and technology
- Email and text communications
- Analytics
- Advertising and marketing
- Customer support
- Fraud prevention and security
- Professional and business services
These providers may include Toast and Loman AI, among others.
We may also disclose information when reasonably necessary to comply with law, legal process, governmental requests, protect Greek Fiesta or others, investigate fraud or security incidents, enforce agreements, or facilitate a merger, acquisition, financing, reorganization, or sale of all or part of a business.
We do not represent that information is never "sold" or "shared" as those terms may be defined under every applicable state privacy law. Certain uses of advertising, analytics, cookies, pixels, or similar technologies may be considered a sale, sharing, or targeted advertising under some state laws even when no money is exchanged for the information.
10. Data Security
Greek Fiesta uses reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no website, internet transmission, electronic storage system, telephone system, or third-party technology platform can be guaranteed to be completely secure.
11. Data Retention
We retain information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and transaction records, resolving disputes, preventing fraud, and satisfying legal, tax, accounting, or regulatory requirements.
Information processed by third-party service providers may be retained according to their applicable policies, contractual obligations, and legal requirements.
12. Children's Privacy
Our website and online ordering services are intended for a general audience and are not directed toward children under 13.
We do not knowingly collect personal information online from children under 13 in circumstances requiring parental consent without obtaining the required authorization.
13. Your Privacy Choices
Depending on where you reside and applicable law, you may have certain rights regarding your personal information.
These may include rights to request access, correction, or deletion of certain personal information and, in some jurisdictions, rights relating to certain uses of personal information for targeted advertising, sale, or sharing.
These rights are subject to applicable exceptions and verification requirements.
You may contact Greek Fiesta using the information below to make a privacy-related request.
14. Third-Party Websites and Services
Our website may contain links to or integrate with websites and services operated by other companies, including ordering, payment, delivery, mapping, social-media, and other technology providers.
Greek Fiesta does not control the independent privacy practices or security practices of those third parties. We encourage you to review their privacy policies when using their services.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.
When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.
16. Contact Us
If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact: